Investigations

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GCTD will promptly investigate all complaints of alleged discrimination on the basis of disability in its services and programs. GCTD will process and investigate alleged complaints within 40 days of receiving a complete complaint. GCTD may contact the Complainant if more information is needed to resolve the complaint. GCTD may choose to close the complaint if the requested information is not received in a timely fashion. A complaint can also be administratively closed if the complainant no longer wishes to pursue the complaint, or if the complainant fails to cooperate in the investigation of the complaint. 

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Notification of Findings

After the investigation is complete, GCTD will make a final decision and will notify all associated parties of its preliminary findings in a written decision letter.

 

Right to Appeal

A complainant may appeal a final decision resulting from an ADA investigation by submitting a written appeal to GCTD no later than ten (10) business days after receipt of the final decision letter. The appeal letter must be sent to:

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GCTD

ADA Complaints Liaison / Complaints Appeal

1415 33rd St. N

Texas City, TX 77590

Email: title.VI.complaint@gulfcoasttransitdistrict.com

Phone: 1-800-266-232​

 

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Disadvantaged Business Enterprise Program and Goal Policy Statement

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The Gulf Coast Transit District (GCTD) has established a Disadvantaged Business Enterprise (DBE) program in accordance with regulations of the U.S. Department of Transportation (DOT). GCTD has received federal financial assistance from the Federal Transit Administration (FTA) and, as a condition of receiving this assistance, the GCTD has signed an assurance that it will comply with 49 CFR part 26, Participation by Disadvantaged Business Enterprises in Department of Transportation Financial Assistance Programs. It is the policy of GCTD to ensure that DBES are defined in part 26, have an equal opportunity to receive and participate in DOT-assisted contracts. It is also our policy:

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1. To ensure nondiscrimination in the award and administration of DOT/FTA-assisted contracts;

2. To create a level playing field on which DBEs can compete fairly for DOT/FTA-assisted contracts;

3. To ensure that the DBE Program is narrowly tailored in accordance with applicable law;

4. To ensure that only firms that fully meet 49 CFR Part 26 eligibility standards are permitted to participate as DBEs;

5. To help remove barriers to the participation of DBEs in DOT/FTA-assisted contracts;

6. To assist the development of firms that can compete successfully in the marketplace outside the DBE program.

7. ​Implementation of the DBE program is accorded the same priority as compliance with all other legal obligations incurred by the GCTD in its financial assistance agreements with the FTA.

2021 – 2023 DBE Goal Public Notice

2021 – 2023 DBE Goal Calculation

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Equal Employment Opportunity (EEO)

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It is the policy of the GCTD that equal opportunity shall be afforded to all persons without regard to race, color, religion, sex, creed, national origin, age, marital status, physical disability, or handicap. This policy shall apply to all matters relating to recruitment, hiring, selection, compensation, promotion, transfer, training, discipline, lay-off, termination, or any activity which applies to full-time and part-time employees. GCTD is committed to providing non-discriminatory service and does not discriminate as to age, sex, color, race, national origin, religion or non-religion, or disability. If information is needed in another language or in an alternative format, contact GCTD’s Customer Service Representative at 1-800-266-2320 or via email at title.VI.complaint@gulfcoasttransitdistrict.com