ADA Complaints
ADA complaints should initially be filed with the transit agency. It is in the best interest of all parties involved that issues raised in a complaint of ADA be resolved at the local level.
GCTD Customer Service
1-409-359-7892
If there is no resolution to the complaint at the transit agency, the TxDOT may be involved in the complaint resolution, and a formal complaint may be filed with either one of the entities below:
Public Transportation Division
TxDOT Office of Civil Rights
6230 E Stassney Ln,
Austin Tx, 78744
512-416-4700
U.S. DOT/FTA U.S Department of Justice
Director of Civil Rights Civil Rights Division
400 7th Street SW, Room 9100 950 Pennsylvania Ave., NW
Washington, D.C. 20590 Disability Rights Section – NYAV
For information about ADA requirements affecting transportation contact:
Office of the Chief Counsel - TxDOT
400 Seventh St. S. W.
Washington, D.C. 20590
202.366.9305 (Voice)
202.755.7687 (TDD)
For information about ADA requirements affecting places of public accommodation contact:
Office on the Americans with Disabilities Act – U.S. Dept. of Justice
P.O. Box 66118
Washington, D.C. 20035-6188
202.514.0301 (Voice)
202.514.0383 (TDD)
For information about ADA requirements affecting employment contact:
Equal Employment Opportunity Commission
1801 L. St., N.W.
Washington, D.C. 20507
800.USA.EEO (Voice)
800.800.3302 (TDD)
For information about requirements for accessible design in new construction and alterations contact:
Architectural and Transportation Barriers Compliance Board
1111 18th St., N.W. Suite 501
Washington, D.C. 20036-3894
800.USA.ABLE (Voice and TDD)
For information about ADA requirements affecting telecommunications contact:
Federal Communications Commission
1919 M St., N.W
Washington, D.C. 20554
202.634.1800 (Voice)
202.632.6999 (TDD)