Smarter Transit Support is Here: Introducing Our 24/7 AI Virtual Assistant

At Gulf Coast Transit District, we are continually striving to improve accessibility and convenience for all our passengers. We are proud to announce the launch of our innovative AI-powered Virtual Assistant, now available through our customer service phone line. This cutting-edge feature represents our commitment to serving every member of our community with efficient, user-friendly solutions.

When you call our main number, 1-800-266-2320, our intelligent Virtual Assistant stands ready to provide immediate support for all your transit needs. Whether you need to schedule a new trip, check your ride's real-time status or estimated arrival, learn more about our services, or share your feedback, our Virtual Assistant handles these requests with ease. Available around the clock in both English and Spanish, this service ensures language is never a barrier to getting the help you need.

Understanding that not all passengers are comfortable or familiar with mobile apps, we've designed this phone-based Virtual Assistant to serve as a reliable alternative. For those who prefer speaking to receiving assistance or face challenges with technology, this system offers a welcoming solution. By simply calling our main number, riders can access the same level of service available through our app, without needing a smartphone or internet connection. The voice-guided interface responds naturally to spoken requests, making the process intuitive for users of all ages and technical abilities.

The introduction of our Virtual Assistant reflects our dedication to enhancing operational efficiency while prioritizing passenger satisfaction. By automating routine inquiries, we significantly reduce call-wait times, allowing our live customer service representatives to focus on more complex concerns that require personalized attention. This upgrade not only streamlines our services but also ensures that every passenger, regardless of their comfort with technology, receives prompt, high-quality support.

We invite you to try our Virtual Assistant on your next call to our main number, 1-800-266-2320. Whether you're a longtime rider or new to our services, this feature is designed to make your transit experience smoother and more convenient.

At Gulf Coast Transit District, we believe in moving people forward - both on our vehicles and through innovation. The AI Virtual Assistant is just one more way we're working to connect you better to your community.